"We like things to stay the way they are, but the programmers and tech support staff at RDA have helped us learn that change can be rewarding and not always painful."
Alexander School District

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RDA Offers Support Levels to Meet Your Demands
 

Have you ever had issues with generating payroll the day it needs to go out? Have you ever needed help generating reports for an auditor or executive? Do you fear that your data might get corrupted during a disaster, or worse lose your data?

With six levels of support RDA Systems can provide technical support to meet your accounting software needs. Our technical support staff has the experience and knowledge with every issue you will face in fund accounting. We offer virtual network computing (VNC) through telephone communications, email, fax, and our CyberSupport system. When you become a supported client RDA Systems gives you unlimited access to our documentation, announcements, and contact information that will connect you to your designated Support Team.

 

We provide several levels of technical support via:

  • Telephone
  • Email
  • Fax
  • CyberSupport

Key Features:

  • VNC Support
  • Announcements
  • Knowledge Base
  • CyberSupport
  • Multiple means of communication support needs
  • Toll Free Calls
  • Callback System
  • Customized Levels of Support

Technical Support Levels

 
Levels
Features I II III IV V Single
Internet Knowledge Based Y Y Y Y Y Y
Program Updates Y Y Y Y Y N
FED/ST Reporting Requirements Y Y Y Y Y N
Number of Authorized Contacts 1 2 2 2 2 1
Email Support Y Y Y Y Y Y
Telephone Support N Y Y Y Y Y
Number of Incidents (U=Unlimited) 5 U U U U 1
Hours of Support M-F 8-6 24/7 M-F 8-6
Response Time in Hours 24 5 3 1 1 24
Report Findings in Hours 72 36 24 5 3 72
Pager N N N N Y N
Assigned Engineer N N N N Y N