Where Right Results Meet Real Commitment When you receive a license for RDA products you also receive more than fifteen years of support experience in the nonprofit financial software and hardware arena, and more than thirty years of financial consulting experience in the government sector.
|
RDA Offers Support Levels to Meet Your Demands
Have you ever had issues with generating payroll the day it needs to go out? Have you ever needed help generating reports for an auditor or executive? Do you fear that your data might get corrupted during a disaster, or worse lose your data? With six levels of support RDA Systems can provide technical support to meet your accounting software needs. Our technical support staff has the experience and knowledge with every issue you will face in fund accounting. We offer virtual network computing (VNC) through telephone communications, email, fax, and our CyberSupport system. When you become a supported client RDA Systems gives you unlimited access to our documentation, announcements, and contact information that will connect you to your designated Support Team. |
|
Read more...
|
|
User Groups: A Community of Support
Our support team is here for you when you need us with advice and training to use our software even better. But we realize that sometimes you need support from your peers.
So we’ve created regional user groups to provide our customers a community of support from people just like them. Users support each other by sharing tips and tricks for using our software in new, better ways.
And when there’s a feature or refinement that users agree they need, they just bring it to us to include in our next software update.
|
Help Before You Need It
Just like a good neighbor, we keep an eye on your system.
With our expertise we can spot instability and other issues before they become problems for you. If we see something, we let you know. And together we can decide the best way to handle it.
|
Keeping You Always Prepared
A disaster doesn’t have to be a disaster in terms of your data.
With RDA’s disaster recovery service all of your precious data is backed up on a separate, secure server. In case of emergency, you don’t have to panic – your data is safe and accessible, almost immediately. You are able to continue to function smoothly, with little or no downtime.
|
|
|
|
|
Page 1 of 2 |
Support